Refund Policy

Last updated: 5 October 2026

Unused credits

If you haven't used a credit to create an event, you can get a full refund within 14 days of purchase.

Used credits

Once a credit has been used to create an event, it can't be refunded, except where the law requires it or the service didn't work as described.

How to ask for a refund

1. 1Use the link in your Paddle receipt email, or go to paddle.net and look up your order, or
2. 2Send us a message using the contact form, choosing “Billing or refunds”.

Refunds are processed by Paddle, our Merchant of Record, back to your original payment method, usually within 5–10 business days.

Free beta

Events created with a free beta code don't involve any payment, so there's nothing to refund.

Your legal rights

This policy doesn't affect your rights under consumer law, including the Consumer Guarantees Act 1993 (New Zealand) where it applies, or the 14-day right of withdrawal for EU and UK consumers.